There Was a Problem Getting a Key Please Try Again

Bank check this list for common issues you may feel when you enter your Microsoft business relationship or product central while redeeming your Part production at https://office.com/setup and https://microsoft365.com/setup associates:

I get a language or geographical error

This can happen if try to redeem a product key purchased in some other country or region. Check this list for troubleshooting tips.

My country or region isn't listed

I become the mistake "This production fundamental isn't meant for your region"

I become the mistake "Sorry, we can't use this product fundamental considering your current subscription was gear up up in another country/region"

What are the limits for Microsoft accounts?

Read these tips if you have multiple product keys or a lot of devices.

View Microsoft account limits

Product key errors on Office.com/setup and Microsoft365.com/setup

Here are the common errors and how to gear up them.

This product key has already been used

Your product key tin only be redeemed once. It isn't meant to be re-used or shared. If y'all get a message that your production key has already been used, you lot can become directly to your Microsoft account, Services & subscriptions page to install your product and manage your subscription benefits.

If you bought Microsoft 365 Family unit and want to allow other users to install Office, please don't send the product key to them because they will see the same error. Instead, send them an email or link using the procedure in How to share your Part 365 Home subscription benefit. This will add their Microsoft accounts to your subscription and allow them to go to their Microsoft business relationship, Services & subscriptions folio to install Office apps on their own devices.

Deplorable, nosotros can't find this product key in our database (ERR_INVALID_TOKEN) or Sorry, we can't ready your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You lot'll meet this error message if yous enter a production central for a version of Part that isn't bachelor for download from Function.com/setup. Here's where yous can enter those product keys.

• Office 2011 for Mac and Part 2010 are no longer supported and non available for download if y'all no longer have media to download these versions. Larn more at Support has ended for Office for Mac 2011 or End of support for Role 2010.

• For Microsoft 365 Business Standard, go to https://office.com/setupkey.

If you're non sure what kind of product fundamental you take, you can employ the Virtual support agent (English only). If your product primal is for a supported version of Function, the Virtual support agent will provide a link to download Office. The Virtual support agent can also permit you lot know if your production key has been blocked and tin can connect you to a live agent.

Sorry, we can't ready your account right now (NoMatchingOrEligibleProductsFound)

If you become this message, this means that your product key was purchased in a different country or region than where you're currently located. Office product keys must be redeemed in the country or region where they are purchased. If you need assistance, contact Microsoft back up.

This can likewise happen if you lot effort to extend the duration of your current Microsoft 365 subscription with a product cardinal that was purchased in a unlike country or region than the one originally used to get-go your subscription. For example, you lot fix upward your Office subscription in Communist china with a production key purchased at that place and y'all then purchase a production key in the United states, and try to extend your Office subscription with it. In this scenario, you tin either redeem the new key to a dissimilar Microsoft account or you can await until your subscription expires (at least a day after the decease date) to apply the new key with the same Microsoft account.

The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

You lot'll see this message forth with either fault lawmaking INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if you enter the wrong product central, or if you lot have a typo in your production key.

Examples of using the incorrect product key

Near Microsoft products utilise a 25-graphic symbol production fundamental. If y'all own multiple Microsoft products, information technology'south easy to confuse the keys and use the incorrect one. Here are some common things that tin happen:

• Using the product central from a sticker on a PC

  These production keys are ordinarily for Microsoft Windows. Check the sticker for a product proper noun to make certain it'due south for the Office product yous're trying to install.

• Using production keys for Part 2010 or earlier

  Part 2011 for Mac and Office 2010 are no longer supported and not bachelor for download if you lot no longer have media to download these versions. Larn more at Support has ended for Office for Mac 2011 or Stop of support for Part 2010.

• Using on Microsoft 365 for business organization production key

  These product keys are entered in a unlike location. For help, come across Enter your product key for Office 365 for concern.

• Using the product cardinal provided by a school or organization

  If your schoolhouse or system has a volume license agreement for Office, then yous are using a different version of Office that uses volume license keys. These keys can't be used for retail Office versions similar Home and Student, Home and Business, or Professional, and tin can't be entered on this page. Meet Activate volume editions of Office for more information.

Mutual ways people mistype the product key

Reading the product cardinal from a characterization tin can exist difficult. Letters and numbers may look the same.

To avoid typing mistakes, here's a list of commonly mistyped characters:

• The letter of the alphabet B and the number eight.

• The alphabetic character G and the number 6.

• The letter O and the number 0.

• The letter Q and the number 0.

• The messages V and 5 back to back (VV) appear like the letter Westward.

Tip:If yous bought Office from an online retailer and received a confirmation email, try copying and pasting the product key from this e-mail instead of typing it.

The product key isn't valid (KEY_NOT_ACTIVATED)

Y'all'll run across this bulletin if the retailer where you purchased Office didn't activate the product key at the signal of sale. The production primal must exist activated by the retailer before you can employ information technology.

To resolve the issue, go dorsum to the store where you purchased Office and have them actuate the product key.

"Lamentable, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You'll run across this message if you attempt to extend the amount of time on your Microsoft 365 subscription past 5 years.

Your Microsoft account tin take only one Microsoft 365 Family subscription associated with it. If yous use the aforementioned Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the amount of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Function devices you tin can exist signed in to or increase the amount of online storage that'southward bachelor with the subscription. For more information, see What happens if I add another Office 365 for abode subscription program to my account? and How sign in works in Office 365.

Distressing, we tin't prepare your account right now. Hang on to your production key, and try again later (ConversionBlockedSubscriptionViolations)

We can't redeem your production key due to a billing consequence with your Microsoft account.  Please go to your Microsoft business relationship, Payment & billing folio, locate the Pay settings section, and select the link for Change how you pay or Fix how yous pay.

You have reached the maximum number of Office products that tin can exist associated to your Microsoft account

Yous can redeem up to 25 one-fourth dimension purchases of Office 2019, 2016, or Office 2013 on the same Microsoft account. To redeem boosted products, y'all'll demand to create another Microsoft business relationship. For more help, meet Getting maximum number fault when you effort to redeem Office?

Annotation:This does non utilise to Microsoft 365 subscriptions. Your Microsoft account tin have merely one Microsoft 365 Family subscription associated with information technology.

I become an fault that JavaScript is required to complete the activation process

After you enter a valid product central, the Adjacent button should be enabled. However, if JavaScript isn't enabled in our browser, the Next push won't piece of work. Use the guidance in Enable JavaScript to enable JavaScript in your browser. If you're using an iPad, you must use another device to redeem your product key because JavaScript isn't supported on iPads.

My web browser is blocking cookies

Here'due south how to enable cookies if your browser is blocking them:

Edge (Windows 10)

1. In the Edge window, select More (...) > Settings > View advanced settings.

2. Ringlet down to Cookies, and select Don't block cookies

Internet Explorer

1. In Net Explorer, in the carte bar, selectTools > Internet options > Privacy > Advanced.

2. Select Take or Prompt under First-party Cookies, and Accept or Prompt under Third-party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, do ane of the post-obit:

   • In the browser accost box, enter chrome://settings/content.

     OR

   • On the Chrome menu, select Settings > Bear witness avant-garde settings, and then under Privacy, select Content settings.

2. In the Content settings dialog box, nether Cookies, make sure Allow local information to be set (recommended) is selected.

3. Select Done and refresh the browser.

Mozilla Firefox

1. If yous're using Windows, in the Firefox window, select Open menu > Options.
   

   Tip: If you're using a Mac, become to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section under Firefox volition, select Utilise custom settings for history.

4. Make sure Accept cookies from sites is checked and Accept third party cookies is set to Ever, and then select OK.

Safari

1. On your Mac, go to Safari > Preferences > Privacy.

2. Under Cookies and website data, select E'er permit.

3. Select Close and refresh the browser.

Problems with linguistic communication or geographical issues

Here are the mutual errors and how to fix them.

My country or region isn't listed

Later you enter your production fundamental, your current country or region might not appear in the list, or the website language might change. This can happen if y'all buy your production key in a different country or region than where you redeem it. Your product key is only valid for the countries or regions listed. If you need assistance, contact Microsoft back up.

I get the error "This product key isn't meant for your region"

If you lot go this message, this means that your product key was purchased in a dissimilar country or region than where you're currently located. Function production keys must exist redeemed in the country or region where they are purchased. If you need assistance, contact Microsoft support.

I go the mistake "Sorry, nosotros tin can't use this product key considering your current subscription was prepare in some other state/region" (BillingAccount)

If you get this message, this ways that your product key was purchased in a unlike state or region than where you're currently located. Please try to redeem your product central at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft support.

Microsoft business relationship limits for Office

The redemption procedure on https://office.com/setup and https://microsoft365.com/setup associates your Office production with your Microsoft business relationship. Hither are some important limits regarding your Microsoft account.

• Your Microsoft account can have only one Microsoft 365 Family unit subscription associated with it. If you lot utilise the same Microsoft business relationship to purchase or redeem multiple Microsoft 365 subscriptions, yous extend the amount of fourth dimension for your subscription, up to a maximum of v years. This doesn't increment the number of Office devices you can be signed in to or increase the amount of online storage that's available with the subscription. For more data, see What happens if I add some other Function 365 for dwelling subscription plan to my account? and How sign in works in Office 365.

• If yous have Microsoft 365 Family unit and yous demand to support more 6 people on your subscription, we recommend purchasing an Function 365 business subscription or book license products of Part instead.

• Y'all tin redeem up to 25 ane-time purchases of Part 2019, Office 2016, or Office 2013 on the same Microsoft account. If you'd like to purchase more than 25 copies of Office for work, we recommend purchasing an Office 365 concern subscription or volume license products of Role instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

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